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General Information

What products does Altınbaş sell?

Altınbaş offers a wide range of products. These include gold
and silver jewelry, diamonds, and engagement and wedding sets. With options for everyday use, special occasions, and personalized gifts, Altınbaş prioritizes customer satisfaction.

Where are Altınbaş's physical stores located?

Altınbaş has stores in various cities across Turkey. Internationally, we have stores in Albania, Bulgaria, Qatar, Northern Cyprus, Kosovo, and Macedonia. Additionally, our products are available to customers worldwide through online shopping. You can shop securely and quickly on our website.

How should products sold at Altınbaş be cared for?

The care of products sold at Altınbaş generally depends on the type and material of the product. A few suggestions include ensuring your jewelry is completely dry after cleaning, keeping your products away from chemicals, storing them properly, and checking them regularly. For detailed information specific to each product, you can contact customer service.

Does Altınbaş have discounts for special occasions?

Yes, Altınbaş offers discounts for special occasions. For information about current discounts and promotions, you can visit our website.

How can I know that the products sold at Altınbaş are authentic?

All gold and diamond products you purchase are sent with a certificate.

What determines the prices of products sold at Altınbaş?

The prices of products sold at Altınbaş are determined based on various factors, such as the material of the product, craftsmanship, and market value. Taking into account the value and quality our products offer, the most suitable prices are set.

Does Altınbaş offer engagement and wedding sets?

Yes, Altınbaş offers engagement and wedding sets. These sets are available in various designs and price ranges. Additionally, you can find many other designs specifically created for engagement and wedding occasions.

What types of wedding band models are available at Altınbaş?

At Altınbaş, we offer a variety of wedding band models, including 'Classic Bands,' 'Diamond Bands,' and 'Eternity Bands.' Our models come in many variations, such as thin, thick, everyday, or vintage styles. Additionally, we provide options in different types of gold, including 'White Gold,' 'Yellow Gold,' and 'Rose Gold.' Altınbaş has a diverse range of wedding bands to suit every taste and style.

What should I consider when choosing a wedding band?

Choosing a wedding band is a significant step for couples and should be done with care. It is essential that the band is the correct size and provides a comfortable fit. The chosen model should align with the couple's style and daily lifestyle. The quality of the material and any stones in the band should also be considered. By taking these factors into account, you can make the right choice for your wedding band.

Can I personalize my products at Altınbaş?

You can customize each of Altınbaş's personalizable products. We provide personalized options including inner ring engraving, name engraving on bracelets, name engraving on necklaces, and custom name plates. Additionally, you can have a name or any word you want engraved in these areas.

What is the gold purity of the products sold at Altınbaş?

The gold purity of the products sold at Altınbaş varies, offering a perfect range of prices to suit every budget. Products are available in various options, including 8K, 14K, 18K, and 22K.

Do Altınbaş's products come with certificates?

Altınbaş products come with gold and diamond certificates. These certificates are provided to document the quality and value of the product.

Where can I follow the latest promotions related to Altınbaş?

You can follow the latest promotions related to Altınbaş on the 'Campaigns' page or through our social media accounts.

Is there a page where I can see all of Altınbaş's discounted products?

You can find all of Altınbaş's discounted products on the 'Sale' page.

Can I send the product I purchased as a gift to someone else?

Altınbaş is the perfect place to make your loved ones happy. Our products, with their stunning designs, cater to preferences of all ages. The items you purchase are placed in special Altınbaş jewelry boxes, providing a unique gift unboxing experience.

Customer Service

How can I contact Altınbaş's customer service?

WhatsApp Line: +44 7391 002915

Email: info@altinbas.us

Shipping & Returns

Can I return a product purchased from Altınbaş?

The return conditions for products purchased from Altınbaş vary depending on the type of product. For the return policy, you can visit the website, review the product descriptions, or contact customer services.

When will my order from Altınbaş be shipped?

This time frame may vary depending on the product. Unless the product you ordered undergoes resizing or custom production processes, it will be handed over to the shipping company within 1-3 business days. You can find information about the shipping times for each product on our website on the respective product's page, or you can contact customer service.

When will my wedding band order be delivered?

Wedding bands will be crafted as personalized items. Custom production takes between 7 to 10 working days to be dispatched. The average delivery time is 2-3 business days after handing the parcel to the freight company.

Lab-Grown Diamonds

What are the differences between lab-grown diamonds and natural diamonds?

The primary difference between lab-grown diamonds and natural diamonds lies in their production processes. Both are identical in terms of chemical and physical properties, but lab-grown diamonds have a lower environmental impact.

According to what quality standards are Altınbaş’s lab-grown diamonds evaluated?

Altınbaş’s lab-grown diamonds are evaluated according to the same quality standards as natural diamonds. These standards are based on the internationally accepted 4Cs (cut, color, clarity, and carat weight). Additionally, Altınbaş's lab-grown diamonds are certified by recognized certification bodies such as the International Gemological Institute (IGI), which guarantees their quality and authenticity.

What is the environmental impact of lab-grown diamonds?

Lab-grown diamonds have a lower environmental impact compared to natural diamond mining. Their production processes consume less energy and water, resulting in a smaller carbon footprint. Additionally, lab-grown diamonds do not cause land degradation or habitat loss and produce less waste, causing less harm to the environment.

How are lab-grown diamonds produced?

Lab-grown diamonds are produced using two main methods: HPHT and CVD. HPHT (High Pressure High Temperature) crystallizes carbon atoms under high pressure and temperature. CVD (Chemical Vapor Deposition) involves depositing carbon-containing gases onto a diamond seed at high temperatures to form diamonds. Both methods produce diamonds with the same physical and chemical properties as natural diamonds, and these processes are carried out under controlled laboratory conditions.

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